Mediation in Police Complaints


The Police and Crime Commissioner (PCC) wishes to conduct a pilot scheme to assess the viability of using voluntary, independent mediation to resolve complaints against the police.   This was one of the outcomes of an independent review of the way that police complaints were dealt with in West Yorkshire (the Crawford Review) which was commissioned by the PCC in 2014.  

Pilot Scheme

The pilot scheme will operate for a period of six months during which independent mediators may be called upon to assist West Yorkshire Police (the Force) or the PCC to resolve complaints made either against the Force or against the PCC's office.

Whilst operating within the present statutory regulations for dealing with complaints the mediation pilot may be used to resolve complaints which are of a less serious nature and which are subject to 'local resolution'.    These are complaints which, if proven, would not justify any criminal or misconduct proceedings being taken against the person complained of and which do not infringe a person's rights under the Human Rights Convention.

Mediation may also be used to address dissatisfaction which may be felt after conclusion of the formal complaints process.


The pilot scheme will require appropriately trained and experienced, voluntary mediators who are able to attend meetings with complainants and the officers and staff who have been complained about and/or officers and staff who are dealing with the case at mutually agreed venues and times.  

The successful organisation/individual will be asked to assist the PCC in establishing an appropriate pilot scheme by advising on the design, operation and evaluation of the scheme and by providing suitable mediators.    This pilot scheme will not attract a fee although travel expenses will be reimbursed.

Expressions of Interest

Expressions of interest are invited from organisations and individuals who are suitably experienced to assist the Police and Crime Commissioner to establish and operate a pilot mediation scheme.  

A decision will be made against the following factors:

Experience of designing and implementing successful mediation schemes and supporting organisations to introduce mediation approaches.

Experience of providing successful mediation in dealing with complaints.

Experience of working alongside large, public sector bodies and within complex statutory regimes.

These should be in writing and must be received by   8 April 2016.    Please address your correspondence to:

The Chief Executive, Office of the Police and Crime Commissioner for West Yorkshire, Ploughland House, 62 George Street, Wakefield, WF1 1DL or by email to:  [email protected].

© Copyright West Yorkshire Police and Crime Commissioner 2019