How do you want to contact West Yorkshire Police? (28 Dec 2016)

Mark Burns-Williamson, West Yorkshire's Police and Crime Commissioner (PCC) and Dee Collins, West Yorkshire Police's Chief Constable have launched a consultation on how the public contact West Yorkshire Police.

The consultation consists of a short survey and includes questions on what contact methods people are aware of, what are the preferred contact methods, and for what reasons do people contact West Yorkshire Police.

The Police and Crime Commissioner and West Yorkshire Police are committed to delivering the quality police service that the public of West Yorkshire both need and deserve.

However, times are changing with new and different demands being placed on the service.

Since 2010 West Yorkshire Police have lost over 2000 police officers and staff but this year have been able to start recruiting 600 new police officers and the PCC has also moved to protect PCSO numbers.

There has been investment in the I.T. infrastructure, including handheld electronic devices, to allow Police Officers and Police Community Support Officers (PCSOs) to remain in the communities they serve rather than being unnecessarily held up behind desks.

Improvements have also been made to public access to the police through other means such as online crime recording, social media and 'live chat' through the West Yorkshire Police website https://www.westyorkshire.police.uk/ClickB4UCall, which has reduced the demand for face to face contact.

Mark Burns-Williamson said: "We would like to learn more about how and why you would contact your police, whether you have visited your local police station or other public enquiry counters recently and to establish whether you know about the many new ways of contacting the police that are available.

"This will enable us to better understand the needs of our communities as we look to deliver an improving police service into the future.

"It's also important to get this consultation out as far as possible, I'm very aware that not everyone uses the internet or even has access to a computer but their views are equally important.

"The effect of budget cuts are still being felt and continue to have an impact, this is about making sure our resources are used as effectively as possible."

West Yorkshire Police, Chief Constable Dee Collins said: "There are many new and emerging pressures attached to modern day policing that we must manage in the most efficient and effective way we can.

"At the same time, however, there are opportunities to transform how we do business both now and in the future.

"This survey will therefore help us understand how people interact with the police in an era when technology has become more accessible than it has ever been before.

"By tailoring our resources to the expectations of our various communities, we can make sure we deliver the best service possible to keep everyone safe and feeling safe."

To complete the survey visit http://www.smartsurvey.co.uk/s/policecontactsurvey. Paper copies are also available by contacting the Office of the Police and Crime Commissioner on 01924 294000 or by writing to Ploughland House, 62 George Street, Wakefield, WF1 1DL.

The survey closes on 19th January 2017.

© Copyright West Yorkshire Police and Crime Commissioner 2018