PCC hits the streets with Wakefield Neighbourhood Policing Team (1 Aug 2017)

PCC With PCSO Starford And Insp BrearMark Burns-Williamson, West Yorkshire's Police and Crime Commissioner (PCC) had a busy day in Wakefield (Thurs 27/07) going out on patrol with the local Neighbourhood Policing Team and visiting the Customer Contact Centre.

Mark started the day by meeting with Wakefield Rural Neighbourhood Policing Team (NPT) where he spoke to Inspector Helen Brear about policing issues affecting the local area before joining the team on a patrol.

Whilst on patrol with PCSO Colin Starford, the PCC visited a couple of crime scenes and spoke with some of the victims affected as part of the NPT daily duties.

The Police and Crime Commissioner then went on to visit West Yorkshire Police's Customer Contact Centre which is also based in Wakefield.

Mark met with the Head of the Customer Contact Centre, Tom Donohoe to discuss the response to 101 non-emergency and 999 emergency calls as well as the ever growing pioneering online facilities such as live chat and request a call back. Mark also took the opportunity to speak to some of the call handlers and thank them for that all their hard work

On average, the call centre handles over 4,000 contacts a day with an average queue time for emergency calls of 4 seconds and 45 seconds for the non-emergency number.

PCC At Call CentreMark said: "It was great to spend some time with these teams who really are on the frontline of fighting crime and helping our communities. These are fantastically dedicated people, focused on keeping us all safe and it's really important for me to get the opportunity to meet and thank them in person and hear about the daily challenges they face.

"Local Neighbourhood Police officers act as that key link from the front line, providing reassurance, visibility, trust and gathering vital community intelligence. These teams really know the area they work in and are pivotal in making our police service open, accessible and work for our communities who are our most important partner.

"I am always impressed by the call centre staff's professionalism when I visit and Tom's enthusiasm is plain to see. The centre has made big strides in expanding and adapting it's services to meet the different needs of our communities. They have led the way in developing their online presence and functionality, frequently attracting other police forces for some top tips. I want to thank all the officers and staff I was able to spend some time with during what is the busiest period for policing that I can remember."

Inspector Helen Brear, of Wakefield Neighbourhood Policing Team said: "It was a great experience having the Police and Crime Commissioner along on patrol with us for the afternoon.

"Our neighbourhood policing officers enjoyed showcasing what they do on a day-to-day basis, and the wide range of crimes and incidents they have to deal with.

"It was also a great opportunity for members of the Wakefield community to speak to Mr Burns-Williamson about any issues they had whilst he was out on patrol. We hope Mr Burns-Williamson enjoyed his experience out on the beat and hope he will join us again in the future."

Tom Donohoe, Head of West Yorkshire Police's Customer Contact Centre, said: "As a Force, we are leading the way in terms of technological advancements and on the methods in which members of the public can make contact with police.

"It was great for the Police and Crime Commissioner to visit the call centre today to see all the work that goes on behind the scenes and how we handle our calls. He recognised the hard work from all our staff and was particularly impressed by on one our most popular alternative contact methods, - our live chat system. We were the first Force in the country to provide this service with many Forces now following our lead.

"The live chat allows customers to speak to us in a similar way to how instant messenger works, and a number of Forces have already visited our centre and using our service as an example of best practice."

To find out more about your local Neighbourhood Policing Team visit https://www.westyorkshire.police.uk/npt

For more information on how to get in touch with West Yorkshire Police visit https://www.westyorkshire.police.uk/ClickB4UCall

© Copyright West Yorkshire Police and Crime Commissioner 2017